Hayley is the Chief Executive Officer of Melba Support Services and has more than 30 years of experience in the disability sector. She is an innovative, experienced leader, having led organisations through complex change. Hayley brings a wealth of knowledge in service design, governance, and compliance.

Hayley was Melba’s Chief Outcomes Officer for four years before becoming CEO in 2020. As the COO, Hayley oversaw Melba’s successful tender for the transfer of government group homes. In under 12 months, Melba transformed from a small, regional service to one of Victoria’s largest disability service providers – expanding across the state, quadrupling its revenue, and doubling the number of people supported.

Hayley is passionate about putting power in the hands of the person with a disability to live the life they choose. Hayley has focused on people’s human rights throughout her career – in the early 1990s, she co-designed many innovative approaches, including one of the first brokerage respite programs. Her experience includes three years as MOIRA’s Chief Operating Officer, where she implemented a human rights framework of service delivery and a complete service redesign.

Hayley currently serves on the Lilydale Revitalisation Board, is the Victorian State Chair and national Board member of the National Disability Services (Disability peak body). She is a member of the Australian Institute of Company Directors and a member of CEO Mastermind, has a Bachelor of Arts in psychology and disability from Deakin University and recently completed Strategic Perspectives in Non-Profit Management at Harvard Business School.